Achieving Sustained Growth through Operational Excellence - CRM Guide
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Achieving Sustained Growth through Operational Excellence
by SAP AG

Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. But it is a moving target: To maintain their competitive advantage, successful enterprises must constantly adapt to new situations. Traditional competitors consolidate just as unfamiliar ones arrive on the scene. Customers discover new needs as they come to expect better quality and lower prices. New markets emerge in a shrinki...
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