Effective Negotiating: 5 Rules for Smooth Transactions  by Global Knowledge

March 13, 2009 - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center  by Infor CRM

July 22, 2009 - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.

Empower Your Consumer Research Department with Predictive Analytics  by SPSS Inc. Worldwide Headquarters

May 01, 2009 - In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Empowerment as a Growth Strategy  by Oracle Corporation

September 01, 2007 - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

Endpoint Security Platform  by Trend Micro, Inc.

August 26, 2009 - Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.

Enhance Your Business Banking Client Relationships with RIA Technologies  by Actuate

September 10, 2009 - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.

EVault Online Backup and Recovery Solutions Demo  by i365, A Seagate Company

October 02, 2009 - EVault online backup and recovery solutions make it easy to protect your data offsite, automatically. They’re easy to use, fast, and secure. And they make it simple to comply with regulations. View this demo to find out how you can sustain the life blood of your company today.

Expand Your Reach: Mastering Multi-Modal Survey Research  by SPSS Inc. Worldwide Headquarters

April 14, 2009 - Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.