The Order-to-Cash process touches key performance areas: sales order management, order fulfillment, billing, credit management and cash collection. Managing the Order-to-Cash process ensures that orders get delivered on time and payments are collected quickly. Moreover, it ensures that you recognize revenue in compliance with company policy, accounting standards and regulatory requirements. In many ways, the way you handle the Order-to-Cash process is the most important aspect of a company's relationship with its customers.

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.