Customer Service Media Power - CRM Guide Results for Customer Service Media Power (Page 3)
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Saving At-Risk Customers and Revenue Through Survey Action Management
by MarketTools, Inc.
November 24, 2009
- (Free Research) Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
(WHITE PAPER)
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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
by MarketTools, Inc.
August 19, 2009
- (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
(CASE STUDY)
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Measuring and Improving Customer Satisfaction in the Insurance Industry
by MarketTools, Inc.
November 24, 2009
- (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.
(ANALYST BRIEF)
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
by MarketTools, Inc.
November 24, 2009
- (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
(WHITE PAPER)
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Data Governance: A Business Value-Driven Approach
by DataFlux Corporation
November 20, 2009
- (Free Research) This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.
(WHITE PAPER)
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Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction
by Hewlett-Packard Company
May 01, 2008
- (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
(WHITE PAPER)
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Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment
by FICO
February 01, 2009
- (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
(WHITE PAPER)
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
by Infor CRM
October 23, 2009
- (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
(WHITE PAPER)
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How Do You Evaluate Which On-Demand CRM Solution is Right for You?
by Oracle Corporation
January 08, 2009
- (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
(WHITE PAPER)
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With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
by Microsoft
April 18, 2008
- (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
(CASE STUDY)
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution
by Microsoft
January 01, 2008
- (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
(CASE STUDY)
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Microsoft Dynamics CRM Online Case Study: High Five Sportswear
by Microsoft
September 09, 2009
- (Free Research) Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
(CASE STUDY)
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Drive Real-World Business Processes with Microsoft Dynamics CRM
by Microsoft
September 09, 2009
- (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
(WEBCAST)
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Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities
by Microsoft
April 18, 2008
- (Free Research) Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.
(CASE STUDY)
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Taking Relationship Management to a New Level with Microsoft Dynamics CRM
by Microsoft
September 09, 2009
- (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
(WEBCAST)
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Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0
by Microsoft
September 09, 2009
- (Free Research) View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
(WEBCAST)
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Microsoft Dynamics CRM - Sports Organizations
by Microsoft
July 30, 2009
- (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
(CASE STUDY)
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Chill Factore Video Case Study
by Microsoft
July 30, 2009
- (Free Research) The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
(CASE STUDY)
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High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live
by Microsoft
September 10, 2009
- (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
(CASE STUDY)
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Improve Customer Relationships Using the 2007 Office System
by Microsoft
September 09, 2009
- (Free Research) This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
(WEBCAST)
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Wealth Management Firms Choose CRM to Improve Productivity and Client Service
by Microsoft
August 25, 2009
- (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
(WHITE PAPER)
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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
by Microsoft
April 18, 2008
- (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
(CASE STUDY)
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Introduction to Microsoft Dynamics CRM Online
by Microsoft
September 09, 2009
- (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
(WEBCAST)
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Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM
by Microsoft
September 09, 2009
- (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
(WEBCAST)
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Grow Your Business with the Visibility to Capture More Sales Opportunities
by Microsoft
September 09, 2009
- (Free Research) In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.
(WEBCAST)
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