Aviation Sales Analysis - CRM Guide Results for Aviation Sales Analysis (Page 10)
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Best Practices in the Call Center: A Customer Touch-Point Methodology
by Oracle Corporation
January 26, 2009
- (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Simplify Software as a Service (SaaS) Integration
by Cast Iron Systems
January 2008
- (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
(WHITE PAPER)
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Dell completes virtualization deployment for heavy-equipment dealer Kelly Tractor in 20 days
by Dell and VMware
July 2008
- (Free Research) An aging, proprietary enterprise resource planning (ERP) system at Kelly Tractor limited the company's ability to integrate information from separate departments and build new, innovative sales and services tools. Read how the company benefited from Dell and VMware virtualization.
(CASE STUDY)
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The Challenge to Achieve Perfect Order Management
by SAP AG
January 2009
- (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.
(WHITE PAPER)
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Achieve Fuel Distribution Excellence: Drive Efficiency and Growth with Integrated Solutions
by SAP AG
January 2009
- (Free Research) The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency.
(ARTICLE)
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Using Supply Chain Performance Management Strategically
by SAP America Inc
November 2009
- (Free Research) Paralleling the explosion in materiel sourcing over the past decade, corporate supply chains have grown strikingly more complex because of a greater amount of outsourcing, increased globalization and a more complex regulatory environment.
(WHITE PAPER)
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Six Reasons Why Microsoft's Hyper-V Will Overtake VMware to Become the Major Player in the x86 Server Virtualization Marketplace
by Microsoft Corporation India Pvt Ltd
May 2008
- (Free Research) In this report, Clabby Analytics explains why Hyper-V will overtake VMware in just a few years to become the x86 server virtualization market's leader.
(ANALYST REPORT)
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EVault Online Backup and Recovery Solutions Demo
by i365, A Seagate Company
October 2009
- (Free Research) EVault online backup and recovery solutions make it easy to protect your data offsite, automatically. They’re easy to use, fast, and secure. And they make it simple to comply with regulations. View this demo to find out how you can sustain the life blood of your company today.
(PRODUCT DEMO)
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How to Market and Sell Services with Webinars
by Citrix Online
June 2009
- (Free Research) This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.
(WHITE PAPER)
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The Name Game: Malware Naming, Shape Shifters, and Sympathetic Magic
by ESET
September 2009
- (Free Research) Read this paper for an in-depth discussion of malware identification, naming and classification and an exploration of the most useful ways for administrators to detect and analyze threats.
(WHITE PAPER)
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Operational BI: Getting Real Time About Performance
by SAP AG
December 2007
- (Free Research) This report provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.
(WHITE PAPER)
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Catalyst Telecom and Avaya Solutions Guide
by Catalyst Telecom
October 2009
- (Free Research) Whatever challenges your business is facing, we've got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions.
(EBOOK)
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Creating and managing value-driven product portfolios
by IBM
June 2009
- (Free Research) The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.
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FalconStor Heats up VTL Deduplication and the Data Deduplication War
by FalconStor Software
June 2009
- (Free Research) Today, let's focus on one of the leading players in the data deduplication space, FalconStor. FalconStor can rightfully claim the market share leadership space for VTLs, even though there are other strong players in the space. But the market is fiercely competitive and FalconStor is not resting upon its laurels.
(JOURNAL ARTICLE)
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Implementing Cisco's Web 2.0 Collaboration Technologies
by Global Knowledge
May 2009
- (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
(WHITE PAPER)
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Bloor Research - Data Discovery Spotlight
by Talend
February 2009
- (Free Research) In this Spotlight Report, Research Director Philip Howard explains why data discovery is of fundamental importance to data integration, data quality, and many other projects ranging from business intelligence through master data management to data governance and data archival. Read on to learn more about the importance of data discovery.
(ANALYST REPORT)
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Presentation Transcript: Application Whitelisting: The Must Have Technology for Security and Compliance Today
by McAfee, Inc.
September 2009
- (Free Research) Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations & Strategy, Risk & Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk & Compliance, at McAfee discuss application whitelisting and its benefits.
(PRESENTATION TRANSCRIPT)
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Application Whitelisting: The Must Have Technology for Security and Compliance Today
by McAfee, Inc.
September 2009
- (Free Research) In this webcast, learn ways to combat the malicious code of malware and trojans from McAfee's Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs.
(WEBCAST)
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Podcast: Application Whitelisting: The Must Have Technology for Security and Compliance Today
by McAfee, Inc.
September 2009
- (Free Research) In this podcast learn ways to combat the malicious code of malware and trojans from McAfee's Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs.
(PODCAST)
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Top 3 Essential Elements of Information Security in SaaS Solutions
by Esker Inc.
July 2009
- (Free Research) This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.
(WHITE PAPER)
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Madness? Mergers, Acquisitions, and Divestitures
by SAP AG
October 2008
- (Free Research) This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
(WHITE PAPER)
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Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value
by SAP AG
October 2008
- (Free Research) Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains.
(WHITE PAPER)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Communications Skills for Remote Support
by LogMeIn, Inc.
September 2009
- (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
(WHITE PAPER)
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What’s Under the Hood? Five Secrets of Successful Automotive Manufacturers
by Infor
December 2009
- (Free Research) Every company in the automotive market has run up against an array of difficult challenges. However, such challenges are addressable. This paper will show how industry leaders are prospering and will outline five key factors that differentiate them from industry laggards.
(WHITE PAPER)
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