Appraisal Form For Customer Service Sample Medium Size Business - CRM Guide Results for Appraisal Form For Customer Service Sample Medium Size Business (Page 5)
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
by SPSS Inc. Worldwide Headquarters
December 31, 2008
- (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
(WHITE PAPER)
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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
by SPSS Inc. Worldwide Headquarters
May 01, 2009
- (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
(CASE STUDY)
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Who Are My Best Customers?
by SPSS Inc. Worldwide Headquarters
February 20, 2009
- (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
(WHITE PAPER)
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American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics
by SPSS Inc. Worldwide Headquarters
February 20, 2009
- (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
(CASE STUDY)
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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
by Pivotal CRM, a CDC Software solution
June 09, 2009
- (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
(WHITE PAPER)
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Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast
by Cast Iron Systems
March 03, 2009
- (Free Research) Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
(PODCAST)
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Communications Skills for Remote Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
(WHITE PAPER)
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Infor CRM for Travel & Leisure
by Infor CRM
July 01, 2009
- (Free Research) Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
(BROCHURE)
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Infor Permission-based Marketing Campaigns
by Infor CRM
July 22, 2009
- (Free Research) Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
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Boost ROI with Faster, Easier, VISUAL Analytics
by SPSS Inc. Worldwide Headquarters
February 24, 2009
- (Free Research) Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
(WEBCAST)
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Effective Strategies for Capturing the Voice of the Customer
by SPSS Inc. Worldwide Headquarters
March 12, 2009
- (Free Research) This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
(WEBCAST)
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Publisher Targets Most Profitable Subscribers with SPSS
by SPSS Inc. Worldwide Headquarters
May 04, 2009
- (Free Research) To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.
(CASE STUDY)
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CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs
by Pivotal CRM, a CDC Software solution
July 23, 2009
- (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
(WHITE PAPER)
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Fixing the Pain in Fax and Mail Automation: Discover the Hard Return in Automating these Time-Intensive Tasks
by Esker Inc.
December 26, 2008
- (Free Research) This white paper describes in depth the advantages of mail automation in a business world that still relies on paper-based transmissions such as faxing and mail distribution.
(WHITE PAPER)
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Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions
by Oracle Corporation
January 05, 2009
- (Free Research) Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
(WHITE PAPER)
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Infor CRM Epiphany For Consumer Products
by Infor CRM
July 01, 2009
- (Free Research) Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
(BROCHURE)
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How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase
by IQMS
December 2008
- (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future.
(WHITE PAPER)
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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.
(CASE STUDY)
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
by Pivotal CRM, a CDC Software solution
February 2009
- (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
(WHITE PAPER)
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ONE Oracle News for Midsize Organizations - Issue 05
by Oracle Corporation
June 2009
- (Free Research) In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
(WHITE PAPER)
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Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast
by Cast Iron Systems
March 2009
- (Free Research) View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
(WEBCAST)
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Top 5 Best Practices for Creating Effective Campaign Dashboards
by Tableau Software
June 2008
- (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.
(WHITE PAPER)
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Saving At-Risk Customers and Revenue Through Survey Action Management
by MarketTools, Inc.
November 2009
- (Free Research) Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
(WHITE PAPER)
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Measuring and Improving Customer Satisfaction in the Insurance Industry
by MarketTools, Inc.
November 2009
- (Free Research) Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.
(ANALYST BRIEF)
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The Total Economic Impact™ Of Progress Actional Management for Interconnected Applications
by Progress Software
November 2009
- (Free Research) The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.
(ANALYST REPORT)
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