Business Process Management (BPM) Software, Hardware, Services and Research Papers

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Business Process Management (BPM)

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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services

by Microsoft Corporation India Pvt Ltd

August 01, 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.

(ANALYST BRIEF)

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9 Critical Steps in Designing Enterprise-Wide Feedback Systems

by MarketTools, Inc.

November 24, 2009 - (Free Research) This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.

(WHITE PAPER)

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How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper

by Esker Inc.

November 24, 2009 - (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.

(WHITE PAPER)

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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile

by Hewlett-Packard Company

September 01, 2009 - (Free Research) This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives.

(WHITE PAPER)

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Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies

by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research) This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.

(PODCAST)

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The Last Software You'll Ever Buy? The CRM Platform as Development Platform

by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.

(PODCAST)

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Sybase IQ Accelerates Business Reporting

by Sybase, Inc.

July 15, 2009 - (Free Research) Organizations want and need better access to information to make smarter, faster decisions in response to changing circumstances or events. Reporting is one form of business intelligence that has become business-critical. Sybase IQ infuses organizations with fast, flexible access to information.

(WHITE PAPER)

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Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment

by FICO

February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

(WHITE PAPER)

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Customer case studies using HP Business Availability Center

by Hewlett-Packard Company

June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

(WHITE PAPER)

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Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar

by Citrix Online

March 23, 2009 - (Free Research) This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts.

(CASE STUDY)

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Software as a Service Dramatically Improves CRM Success

by Oracle Corporation

February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.

(WHITE PAPER)

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Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics)

by myDIALS Inc.

November 2009 - (Free Research) This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.

(WHITE PAPER)

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The Critical Role of Data Loss Prevention in Governance, Risk and Compliance

by Mimecast

August 2009 - (Free Research) Email has become a critical business tool, but it is also the easiest way for information to escape from the confines of a business. Learn why email Data Leak Prevention is critical to safeguard the information that is inside your network.

(WHITE PAPER)

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Using Advanced Analytics: Gain Insight into Your Revenue Stream

by SAP BusinessObjects

October 2009 - (Free Research) Read this paper to learn how analytics can help you leverage the right combination of people, processes, and information. With analytics, you can analyze your sales and marketing processes to gain insights more quickly and improve business performance. Read on to learn how by using analytics you can increase top-line revenue.

(WHITE PAPER)

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Advanced Reporting for Salesforce

by SAP BusinessObjects

October 2009 - (Free Research) As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions.

(WEBCAST)

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A Guide to the Value of Reliable Data in Retail Banking

by DataFlux Corporation

November 2009 - (Free Research) Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.

(WHITE PAPER)

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Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service

by Microsoft

June 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.

(CASE STUDY)

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Data Center Projects: Project Management

by APC

November 2009 - (Free Research) This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project.

(WHITE PAPER)

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Giving Service Companies a Fast Start

by SAP AG

March 2009 - (Free Research) Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.

(WHITE PAPER)

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Achieving Sustained Growth through Operational Excellence

by SAP AG

June 2009 - (Free Research) Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organization, enabling management by facts.

(WHITE PAPER)

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Operational BI: Getting Real Time About Performance

by SAP AG

December 2007 - (Free Research) This report provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.

(WHITE PAPER)

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PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers

by PC Connection in partnership with Intel

September 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments.

(PODCAST)

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Creating and managing value-driven product portfolios

by IBM

June 2009 - (Free Research) The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.

(WHITE PAPER)

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Ten steps to better requirements management

by IBM

October 2008 - (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.

(WHITE PAPER)

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Capturing the Essence of Accounts Payable Automation for SAP®

by ReadSoft

August 2009 - (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.

(WHITE PAPER)

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