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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services

by Microsoft Corporation India Pvt Ltd

August 01, 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.

(ANALYST BRIEF)

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Saving At-Risk Customers and Revenue Through Survey Action Management

by MarketTools, Inc.

November 24, 2009 - (Free Research) Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.

(WHITE PAPER)

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9 Critical Steps in Designing Enterprise-Wide Feedback Systems

by MarketTools, Inc.

November 24, 2009 - (Free Research) This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.

(WHITE PAPER)

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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile

by Hewlett-Packard Company

September 01, 2009 - (Free Research) This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives.

(WHITE PAPER)

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Data Governance: A Business Value-Driven Approach

by DataFlux Corporation

November 20, 2009 - (Free Research) This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.

(WHITE PAPER)

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Sybase® IQ Delivers Advanced Analytics Power with In-Database Analytics

by Sybase, Inc.

October 29, 2009 - (Free Research) With its new in-database analytics capability, Sybase IQ provides an analytical platform that can decrease processing time, increase accuracy, and manage data volume. Read on to learn how Sybase® IQ delivers advanced analytics power with in-database analytics.

(DATA SHEET)

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Sybase IQ 15: Making the Economical Choice

by Sybase, Inc.

August 01, 2009 - (Free Research) Bill Jacobs, Director of Technical Marketing, Sybase IQ, discusses the elements and attributes of Sybase IQ that make it a very economical choice for your business intelligence, analytics, and data warehousing activity. The features in the latest release are highlighted, along with the base characteristics of Sybase IQ.

(WEBCAST)

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Sybase IQ 15: Addressing the Need for Speed

by Sybase, Inc.

August 01, 2009 - (Free Research) Bill Jacobs, Director of Technical Marketing, Sybase IQ, discusses the speed and performance capabilities of Sybase IQ 15. These enhancements are designed to help make IQ 15 remain the smartest choice for analytic, reporting, business intelligence, data mining, and related applications.

(WEBCAST)

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Sybase IQ 15: More Flexibility to Adapt and Grow

by Sybase, Inc.

August 01, 2009 - (Free Research) Please join Bill Jacobs, Director of Technical Marketing, Sybase IQ, in this webcast about the first of seven topic areas – as he discusses the new features added to Sybase IQ 15 that enhance the flexibility of Sybase IQ 15 for analytics, reporting and business intelligence applications.

(WEBCAST)

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Sybase IQ Accelerates Business Reporting

by Sybase, Inc.

July 15, 2009 - (Free Research) Organizations want and need better access to information to make smarter, faster decisions in response to changing circumstances or events. Reporting is one form of business intelligence that has become business-critical. Sybase IQ infuses organizations with fast, flexible access to information.

(WHITE PAPER)

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The 11 Secrets of Business Rules Success

by FICO

May 01, 2009 - (Free Research) Download this paper and learn how Blaze Advisor makes it easy to bring the power of predictive analytics to bear on decisions, integrating judgmental and regulatory business rules with analytically derived models for more precise, more effective decision making. Download and learn the secrets of developing decision management applications.

(WHITE PAPER)

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Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment

by FICO

February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

(WHITE PAPER)

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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

by Infor CRM

October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

(WHITE PAPER)

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Customer case studies using HP Business Availability Center

by Hewlett-Packard Company

June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

(WHITE PAPER)

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How Do You Evaluate Which On-Demand CRM Solution is Right for You?

by Oracle Corporation

January 08, 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.

(WHITE PAPER)

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Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery

by Oracle Corporation

June 10, 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.

(EBOOK)

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Using Advanced Analytics: Gain Insight into Your Revenue Stream

by SAP BusinessObjects

October 26, 2009 - (Free Research) Read this paper to learn how analytics can help you leverage the right combination of people, processes, and information. With analytics, you can analyze your sales and marketing processes to gain insights more quickly and improve business performance. Read on to learn how by using analytics you can increase top-line revenue.

(WHITE PAPER)

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Advanced Reporting for Salesforce

by SAP BusinessObjects

October 19, 2009 - (Free Research) As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions.

(WEBCAST)

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Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage

by Microsoft

April 15, 2008 - (Free Research) After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.

(CASE STUDY)

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Wealth Management Firms Choose CRM to Improve Productivity and Client Service

by Microsoft

August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.

(WHITE PAPER)

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Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction

by Microsoft

April 18, 2008 - (Free Research) When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...

(CASE STUDY)

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Data Center Projects: Project Management

by APC

November 02, 2009 - (Free Research) This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project.

(WHITE PAPER)

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Giving Service Companies a Fast Start

by SAP AG

March 10, 2009 - (Free Research) Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.

(WHITE PAPER)

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Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses

by SAP AG

October 26, 2009 - (Free Research) The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.

(WHITE PAPER)

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Operational BI: Getting Real Time About Performance

by SAP AG

December 28, 2007 - (Free Research) This report provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.

(WHITE PAPER)

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