IT Training and Certification Software, Hardware, Services and Research Papers

Computerworld CRM Guide

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IT Training and Certification

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Business Service Management: What It Is and Why You Should Care

by Global Knowledge

December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.

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The Scoop on the New CCNA and CCNP Specializations

by Global Knowledge

September 2009 - (Free Research) There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.

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