Customer Relationship Management (CRM) Software, Hardware, Services and Research Papers

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Customer Relationship Management (CRM)

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Infor - ERP VISUAL

by Infor

September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.

(DEMO)

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Infor - ERP LX

by Infor

September 2008 - (Free Research) Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes.

(DEMO)

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Saving At-Risk Customers and Revenue Through Survey Action Management

by MarketTools, Inc.

November 2009 - (Free Research) Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.

(WHITE PAPER)

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Measuring and Improving Customer Satisfaction in the Insurance Industry

by MarketTools, Inc.

November 2009 - (Free Research) Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.

(ANALYST BRIEF)

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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell

by MarketTools, Inc.

August 2009 - (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.

(CASE STUDY)

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Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction

by Hewlett-Packard Company

May 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.

(WHITE PAPER)

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Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies

by Pivotal CRM, a CDC Software solution

November 2009 - (Free Research) This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.

(PODCAST)

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The Last Software You'll Ever Buy? The CRM Platform as Development Platform

by Pivotal CRM, a CDC Software solution

November 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.

(PODCAST)

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Maximize Business Results Online: How Web Content Management Technology is Transforming Digital Marketing

by SDL Tridion

March 2009 - (Free Research) This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.

(ANALYST REPORT)

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Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth

by Sun Microsystems, Inc.

November 2009 - (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.

(ARTICLE)

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Anatomy of a Siebel CRM Archiving Project

by IBM

February 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.

(WHITE PAPER)

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Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment

by FICO

February 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

(WHITE PAPER)

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Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise

by IBM

April 2009 - (Free Research) This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.

(WHITE PAPER)

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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

by Infor CRM

October 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.

(WHITE PAPER)

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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

by Pivotal CRM, a CDC Software solution

November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

(WHITE PAPER)

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Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice

by Pivotal CRM, a CDC Software solution

November 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.

(WHITE PAPER)

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Customer case studies using HP Business Availability Center

by Hewlett-Packard Company

June 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

(WHITE PAPER)

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Software as a Service Dramatically Improves CRM Success

by Oracle Corporation

February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.

(WHITE PAPER)

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It's All about the Salesperson: Taking Advantage of Web 2.0

by Oracle Corporation

September 2008 - (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.

(WHITE PAPER)

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How Do You Evaluate Which On-Demand CRM Solution is Right for You?

by Oracle Corporation

January 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.

(WHITE PAPER)

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Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery

by Oracle Corporation

June 2009 - (Free Research) Selling in today's economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today's economy. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.

(EBOOK)

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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional

by Microsoft

June 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.

(WHITE PAPER)

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CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service

by Microsoft

April 2008 - (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .

(CASE STUDY)

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With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction

by Microsoft

April 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.

(CASE STUDY)

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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution

by Microsoft

January 2008 - (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.

(CASE STUDY)

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